At Eleganzd, we prioritize seamless delivery for your curated fashion essentials. Our team meticulously processes all orders within 1-2 business days, ensuring your carefully selected items are packaged with care. Whether you're updating your casual wardrobe or seeking versatile footwear, our logistics network is optimized for reliability. We partner with trusted carriers to deliver your order securely, with real-time updates provided at every stage.

Processing typically completes within 48 hours of order confirmation, excluding weekends. Transit duration varies based on destination and carrier capacity. Most domestic shipments reach customers within 5-7 business days after dispatch, while international deliveries may require 10-15 business days. Seasonal demand or unforeseen circumstances may occasionally extend these estimates, but we proactively monitor all shipments to minimize delays.

We offer transparent pricing with two straightforward options:

Standard Shipping (10-15 Business Days): $15 applies to orders totaling $0-$60
Free Shipping (10-15 Business Days): Automatically granted for orders exceeding $60 (up to $9,999)

All amounts reflect USD, and promotional discounts may occasionally modify these terms.

Currently serving 30+ countries across North America, Europe, and select Asian markets. We cannot ship to embargoed regions or destinations with restrictive import policies. During checkout, our system automatically validates your address against serviceable areas. For specific country inquiries, please contact [email protected] prior to purchase.

Upon shipment, you'll receive a confirmation email containing:
- Carrier information
- Active tracking number
- Estimated delivery window

Track progress directly through our website's "Order Status" portal or the carrier's tracking system. Notifications are sent at key milestones including dispatch, customs clearance (if applicable), and out-for-delivery stages.

While 98% of deliveries arrive on schedule, occasional disruptions may occur. If your tracking shows no movement for 5+ business days or exceeds the estimated timeframe by 7 days, please contact our support team at [email protected] with:
- Order number
- Screenshot of tracking details

We'll immediately investigate and provide resolution options, which may include reshipment or refund where appropriate.

International customers are responsible for any applicable customs fees, which vary by country and are determined at the time of clearance. These charges are separate from your order total and typically collected upon delivery. We declare all packages at actual purchase value and cannot mark items as "gifts" to avoid fees. For accurate estimates, consult your local customs authority before ordering.