You may cancel your order at any time before it has been shipped for a full refund. Once your order has entered the shipping process, our standard return policy will apply. To cancel an order, please contact our customer service team as soon as possible with your order number. We process cancellations within 1-2 business days, and your refund will be issued to your original payment method within 5-7 business days after cancellation confirmation.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns. Some items marked as final sale or personalized products may not be eligible for return unless defective.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. The exact timing depends on your payment provider's policies.
Please note that shipping costs are non-refundable unless the return is due to our error. If you received a discount on your original purchase, the refund amount will reflect the discounted price paid.
If you haven't received your refund within the specified timeframe, first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted. If you've completed these steps and still have not received your refund, please contact us with your order details and we will investigate the matter promptly.
For payments made via PayPal, please check your PayPal account balance before contacting us, as refunds often appear there immediately. If you paid with a gift card, your refund will be issued as store credit.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Eleganzd
Address: 3972 Science Center Drive, Coeur D Alene, Idaho
E-Mail: [email protected]
Phone: +1 208-619-6268
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (PST), excluding major holidays.
